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Summer 2008
Service Desk Assistant Job Description
During the summer months, the
Office of Conference Services (OCS) employs Service Desk Assistants to
work with operations and reservations functions for conference, camp and
guest groups using Villanova’s meeting, dining, housing, catering, and
recreation facilities. A Service Desk Assistant’s main duties will
include working at the Service Desk in Stanford Hall and in the main
office in Galberry Hall. Service Desk Assistants will also work with
the Shift Leaders (SLs) and Conference Assistants (CAs) in the
preparation and maintenance of housing and meeting accommodations for
the guest groups. A Conference Services Staff team of the Conference
Services Manager, the Conference Reservations Coordinator and Conference
Shift Leaders (4) will supervise the Service Desk Assistants.
Stanford Hall will be used as
the location for the summer Conference Service Desk operation, which
will operate from 7 am - 9 pm, seven days a week. From this
location to every corner of the campus, Service Desk Assistants will
work with a wide range of guest groups and other campus services
associates whose combined efforts will reflect our hospitality,
Villanova-style.
Service Desk Assistants are
expected to work 30 to 35 hours per week of scheduled hours. The
Service Desk will function with two daily shifts (7am-2pm and 2pm-9pm),
seven days a week. When assigned to CA duties, the Service Desk
Assistant staff will have up to three shifts (8am-12pm, 12pm-5pm, and
5pm-9pm), seven days a week. A three-day training period for the
Service Desk staff will be May 14, 15, and 16, 2008. They will also
be required to attend the All-Staff Training starting on Monday, May 19th.
All SDAs must be available from May 14 to August 6, 2008.
Conference Services activity will mirror a round-the-clock
hotel/conference center mode of operation. Any staff member may be
called to work outside of their already scheduled hours, in response to
guest emergencies or during peak occupancy periods of need.
We are looking for students with
resourcefulness and common sense who have hospitality industry skills,
are knowledgeable of general office duties and data entry, have staff
scheduling experience, have some knowledge of different types of
software, are able to perform manual labor, and have a demonstrated
ability to interact well with others. Staff should have a solid work
ethic, organizational skills, multi-tasking abilities and a strong
commitment to customer service. It is mandatory that the
staff hired for the Service Desk speak perfect, understandable English.
All employees of the Office of Conference Services must have a valid
driver’s license.
Compensation will include an
hourly wage. In addition, summer South Campus housing and a meal plan
will be provided in return for participation in a shared, on-duty
rotation of staff who are assigned from 9:00 pm to 7:00 am every
night. For staff not interested in the room benefit, Service Desk
Assistants may request to live off campus and will be compensated solely
for hours worked. A meal plan is available for those who choose to live
off campus.
Once an application is received,
a decision will be made whether to offer an interview. After evaluation
of the interview and contacting references, job offers will be made to
qualified candidates.
To Apply,
Click Here
Application period:
February 1 to March 14, 2008
If you have any questions
regarding the summer conference program or the selection process, please
call Sue Scollon, Conference Services Manager at 610-519-7895 or
email, susan.scollon@villanova.edu.
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